Browsing HiØ Brage by Author "Berntsen, Kristina Rakneberg"
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ITILs effect on organizational culture, worklife and success from the employee perspective
Bostrøm, Edgar; Berntsen, Kristina Rakneberg (Journal article; Peer reviewed, 2017)Existing academic research on ITIL provides insight on several success factors when implementing. Although this is a well-documented topic, the subjects for collecting data were often ITIL experts or IT executives, consultants ... -
The use of ITIL and its effect on organizational culture - bringing the employee perspective to the scene
Berntsen, Kristina Rakneberg (Master thesis, 2017)