Browsing HiØ Brage by Author "Ray, Ajoy Kumar"

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A blockchain-based evaluation approach to analyse customer satisfaction using AI techniques

Barik, Kousik; Misra, Sanjay; Ray, Ajoy Kumar; Shukla, Ankur (Peer reviewed; Journal article, 2023)

Due to technological advancements and consumer demands, online shopping creates new features and adapts to new standards. A robust customer satisfaction prediction model concerning trust and privacy platforms can encourage ...
LSTM-DGWO-Based Sentiment Analysis Framework for Analyzing Online Customer Reviews

Barik, Kousik; Misra, Sanjay; Ray, Ajoy Kumar; Bokolo, Anthony (Peer reviewed; Journal article, 2023)

Sentiment analysis furnishes consumer concerns regarding products, enabling product enhancement development. Existing sentiment analysis using machine learning techniques is computationally intensive and less reliable. ...