• A blockchain-based evaluation approach to analyse customer satisfaction using AI techniques 

      Barik, Kousik; Misra, Sanjay; Ray, Ajoy Kumar; Shukla, Ankur (Peer reviewed; Journal article, 2023)
      Due to technological advancements and consumer demands, online shopping creates new features and adapts to new standards. A robust customer satisfaction prediction model concerning trust and privacy platforms can encourage ...
    • Cybersecurity Deep: Approaches, Attacks Dataset, and Comparative Study 

      Barik, Kousik; Misra, Sanjay; Konar, Karabi; Fernandez-Sanz, Luis; Koyuncu, Murat (Peer reviewed; Journal article, 2022)
      Cyber attacks are increasing rapidly due to advanced digital technologies used by hackers. In addition, cybercriminals are conducting cyber attacks, making cyber security a rapidly growing field. Although machine learning ...
    • LSTM-DGWO-Based Sentiment Analysis Framework for Analyzing Online Customer Reviews 

      Barik, Kousik; Misra, Sanjay; Ray, Ajoy Kumar; Bokolo, Anthony (Peer reviewed; Journal article, 2023)
      Sentiment analysis furnishes consumer concerns regarding products, enabling product enhancement development. Existing sentiment analysis using machine learning techniques is computationally intensive and less reliable. ...