Browsing Institutt for velferd, ledelse og organisasjon by Subject "digitalization"
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From the desk to the cyborg’s faceless interaction in The Norwegian Labour and Welfare Administration
(Peer reviewed; Journal article, 2021)We explore the shift from desk to digital services in the Norwegian Labour and Welfare Administration (NAV). This organizational shift is part of the “Channel Strategy”, which aims to route service users through multiple ... -
If digitalization is the answer–what is the problem? An analysis of policy documents related to the digitalization of Norwegian child welfare services
(Peer reviewed; Journal article, 2023)In this article, we have analysed policy documents related to the digitalization of the Norwegian child welfare services. The project ‘DigiBarnevern’ is a national initiative intended to develop and improve the digital ...