Collaborative Problem Solving

Abstract

Chapter 8 proposes collaborative problem solving as one of three distinct types of CI. Collaborative problem solving covers a wide range of disciplines and contexts, but this chapter primarily draws on studies that have explicitly used CI as a scholarly concept. The most important finding is the identification of a general group performance ability on a wide variety of tasks. This group performance is analyzed in relation to four dimensions that promote successful collaborative problem solving. First, “working well with others” is not only analyzed as an individual ability, but as a quality that emerges through the qualities of a symmetrical collaborative relationship. Second, “cognitive diversity” describes diverse repertoires in groups, also including multidisciplinary and multicultural diversity. Third, “equal participation” emphasizes that everyone in the group should be allowed to bring in their perspective, and group discussions need to be open-minded. Fourth, “joint coordination” is important in setting goals together, dividing tasks and choosing relevant problem solving strategies. Solver experiences from online innovation teams exemplify how this type of CI can move forward in a highly relevant authentic online setting.